Question 1

What does Natterpin do?

Accepted Answer

Natterpin helps local businesses keep every customer inquiry moving from the first question to booked work, in one clear workspace.

Question 2

Which inquiries does it monitor?

Accepted Answer

It monitors calls, messages, booking requests, missed leads, and reviews—the moments where a timely response matters most.

Question 3

How does AI qualification work?

Accepted Answer

Its AI understands the request, captures useful details, and highlights booking readiness, while your team stays in control.

Question 4

Can I approve bookings before they go to the customer?

Accepted Answer

Yes. Your team can review and approve a booking before it is confirmed or shared with the customer.

Question 5

How are escalation rules configured?

Accepted Answer

You choose which situations need a human, such as urgent requests, unclear details, or VIP customers, and Natterpin routes them accordingly.

Question 6

What kinds of businesses is Natterpin built for?

Accepted Answer

It is built for local, service-based businesses that manage inquiries and appointments and want fewer dropped leads without losing the personal touch.